Privacy policy

1. Who we are

Dark Lab Records Ltd ("Dark Lab Records", "we", "us") is the controller of personal information collected through darklabrecords.com. We are registered in England & Wales under company number 14459724. Our registered address is Richmond Shore Road, Foreston, Boston, Lincolnshire, PE22 0LN, United Kingdom.

You can reach us about anything in this policy at info@darklabrecords.com or +44 1204 918966.

2. Information we collect

We collect only what we need to run the website and answer you.

• Information you send us: your name, email address, phone number, the content of your message, and any music, links or files you submit with a demo, video or publishing application.
• Forms run by our providers: our demo, video and publishing forms are hosted by Google Forms and JotForm, and our support centre is hosted by Freshdesk. They receive what you type into those forms.
• Technical information: if you accept analytics cookies, we receive information such as your approximate location, device and browser type, pages viewed and how you arrived at the site.
• Server logs: our web host records IP addresses and request details for security and to keep the site running.

3. How and why we use it

We use personal information to respond to enquiries, assess demos and applications, provide the services you ask for, run and improve the website, keep it secure, and meet legal obligations. Our lawful bases under UK GDPR are:

• your consent (analytics and advertising cookies, which you can withdraw at any time)
• performing a contract or taking steps at your request before a contract
• our legitimate interests in running and securing a business website and promoting our services
• compliance with legal obligations

4. Cookies and similar technologies

The website itself only stores the choice you make in the cookie banner. Analytics and advertising cookies are used only with your consent. Our Cookie Policy explains each one and how to change your mind.

5. Analytics and advertising

If enabled, we use Google Analytics to understand how visitors use the site, and Google AdSense may show advertising. Google may use cookies and similar identifiers to do this. Google explains how it uses data from sites that use its services at https://policies.google.com/technologies/partner-sites. You can control personalised advertising at https://adssettings.google.com and opt out of Google Analytics with the browser add-on at https://tools.google.com/dlpage/gaoptout.

We do not sell your personal information.

6. Who we share information with

We share information only where needed: with providers that host or run parts of our service (web hosting, Google Forms, JotForm, Freshdesk, Stripe for payments), with distribution, video and rights partners when you ask us to deliver or register your work, with professional advisers, and with authorities where the law requires. Providers act on our instructions or under their own privacy policies.

7. International transfers

Some providers are based outside the UK, including in the United States. Where information is transferred, we rely on adequacy regulations, the UK International Data Transfer Agreement or Addendum, or another lawful safeguard.

8. How long we keep it

We keep enquiries and demo submissions for as long as needed to deal with them and for a reasonable period afterwards, and keep records required for tax and legal purposes for the period the law requires. Analytics data is kept for the period set in our analytics account.

9. Your rights

Under UK data protection law you have the right to:

• be told how your information is used
• access a copy of your information
• have inaccurate information corrected
• have information erased in certain cases
• restrict or object to certain uses
• receive your information in a portable format
• withdraw consent at any time

10. Making a complaint

Please contact us first at info@darklabrecords.com and we will do our best to put things right. You also have the right to complain to the Information Commissioner's Office at https://ico.org.uk or on 0303 123 1113.

11. Security

We use reasonable technical and organisational measures to protect personal information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

12. Children

Our services are not directed to people under 13. If we learn that we hold information from a child under 13, we will delete it.

13. Third-party links

The site links to other websites, including Google Forms, Freshdesk, Stripe, JotForm and social networks. We are not responsible for their content or privacy practices. Please read their policies before giving them personal information.

14. Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it last changed. This version was last updated on 9 November 2026.